{"id":2129,"date":"2025-05-15T23:50:23","date_gmt":"2025-05-15T23:50:23","guid":{"rendered":"http:\/\/www.fresnoforeclosure.com\/?p=2129"},"modified":"2025-05-16T16:51:34","modified_gmt":"2025-05-16T16:51:34","slug":"hiring-for-scale-the-evolution-of-your-startups-customer-operations-team","status":"publish","type":"post","link":"http:\/\/www.fresnoforeclosure.com\/index.php\/2025\/05\/15\/hiring-for-scale-the-evolution-of-your-startups-customer-operations-team\/","title":{"rendered":"Hiring for scale: The evolution of your startup\u2019s customer operations team"},"content":{"rendered":"

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Remember the early days of your startup? You were a small but mighty team. Back then, hiring for customer-facing positions often meant looking for jack-of-all-trades types who could wear multiple hats. They were the kind of people who could switch from answering support emails to brainstorming marketing strategies without breaking a sweat. Flexibility was crucial because, in a small team, everyone needed to contribute to everything.\u00a0<\/span><\/p>\n

Your pioneer employees thrived in a fast-paced environment and were motivated by the thrill of wearing multiple hats. Agility and adaptability were the rules, and your customer-facing team was all about diving in, regardless of the task.\u00a0<\/span><\/p>\n

Fast-forward to now, and your startup is finally approaching an upswing\u2014congratulations! But with growth comes great responsibility, especially for your customer operations team. The qualities you look for in new hires have evolved. Now, it’s not just about finding someone willing to jump into the fray; it’s about finding specialists who can help streamline and professionalise your customer service operations.<\/span><\/p>\n

But as your startup grows, the complexity of your customer operations grows, too. Now, you’re dealing with more than just a handful of daily inquiries; you’re managing hundreds, if not thousands. Once leading strategic initiatives, your rockstar over at Customer Operations finds themselves overwhelmed by the constant firefighting, leaving little room for the big picture.<\/span><\/p>\n

Many startups consider expanding their customer operations team by hiring additional onshore personnel to address this challenge. However, as the workload grows and the need for more new hires increases, a crucial question arises: who oversees qualifying, onboarding, monitoring, and managing these hires?\u00a0<\/span><\/p>\n

Also Read:\u00a0Tech-forward, human-centric: Shaping tomorrow’s customer engagement landscape<\/a><\/strong><\/p>\n

As the startup focuses on scaling up, managing a growing customer operations team\u2014with its complexities and escalating costs\u2014can be daunting. According to Forbes’ Key HR Statistics and Trends in 2024, nearly 38 per cent of new hires quit within one year. Replacing them costs 33 per cent of the employee’s annual salary. These hiring challenges could disrupt your customer operations team’s ability to service your customers efficiently and smoothly.\u00a0<\/span><\/p>\n

Offshoring some customer operation roles is an alternative to alleviate this pain and provide two key benefits:<\/span><\/p>\n